TAVARES SENIOR LIVING COMMUNITY TO SCORE top in the state with a “Deficiency Free” rating on their FIFTH State Survey in a row.

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The Cove at Tavares Village Senior Living has recently announced that they have scored their FIFTH consecutive 100% error-free rating on their State Biennial Survey conducted by the Florida Agency for Health Care Administration (AHCA). The Cove has provided Senior Living Care in Lake County for over 30 years and includes Independent Living, Assisted Living, and Memory Care options.

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The State Biennial Survey conducted by AHCA thoroughly examines factors such as resident care, staffing, facility & housing conditions, health & safety, and quality of life for The Cove Assisted Living and Memory Care residents. The surveyors arrive unannounced and spend several days at the facility observing care, interviewing residents and their families, and making sure the facility complies with the rigorous standards set by the AHCA. According to Shawn Schulze, Executive Director of The Cove, “Earning a 100% rating on the survey does not come lightly or easily. We are diligent in our efforts to comply with the standards set by AHCA and make sure checks and balances are conducted regularly.”

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The staff at The Cove at Tavares Village were elated to receive their 5th biennium State Survey. (10 years and counting!) There was no doubt in the mind of Sheril Mitcham, a 27-year employee in the nursing department at The Cove. When asked about her feelings on their sixth consecutive year as a 100% Deficiency-Free facility, she says, “It was excellent news!” She feels that her entire team was a vital part of the successful survey results this year. “We are a family,” Sheril says. “And that is what I love about The Cove.”

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The Cove attributes much of its success to constant, open communications. “Our staff are available to residents and families whether it is nursing, dietary, activities or housekeeping, if there is a question we get answers,” says Debbie Kenny, Marketing Director of The Cove. “We believe this is felt when families walk into the building. It has been described as ‘warm and fuzzy’ and we like that” says Kenny.

 

Focusing on physical, emotional, and social needs in connection with individualized care plans are another way loved ones feel comforted. Ensuring peace of mind is essential.

 

Many residents begin their journey in the independent villas knowing that, as they age, their needs will be met by the unbeatable staff at The Cove Assisted Living and Memory Care.